Privacy Policy

1. Who we are

Avenra (“we”, “us”) builds and configures AI agents for businesses. For any privacy question, contact us at support@avenraagency.com.

2. Information we collect

• Contact and account details you provide, such as your name, business name, and email address.
• Business content you supply so we can configure your agent — for example your FAQs, services, and knowledge documents.
• Payment information, handled by our third-party payment processor. We receive confirmation of payment and limited billing details, but we do not store full card numbers.
• Technical and usage data, such as basic log and device information and how the site and agent are used, collected to operate and improve the service.

3. How we use information

• To set up, configure, operate, and support your AI agent.
• To process payments, manage subscriptions, and send service-related messages.
• To secure the service, prevent abuse, and meet legal obligations.
• To improve our services in aggregate. We do not sell your personal information.

4. Sharing and third parties

We share information only with service providers that help us run the service, under appropriate confidentiality and data-protection terms. These include:

• AI model providers, to generate agent responses.
• Hosting and infrastructure providers, to run the website and agent.
• Our payment processor, to take and manage payments.

We may also disclose information where required by law or to protect our rights and users.

5. Conversations handled by your agent

When your agent talks with your customers, messages are processed to produce a response and may be retained to operate the service and support you. You are responsible for telling your own customers how their data is handled on your website and for obtaining any consent your business requires.

6. Data retention

We keep information for as long as needed to provide the service, meet legal and accounting obligations, and resolve disputes. When it is no longer needed, we delete or anonymise it.

7. Security

We use reasonable technical and organisational measures to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your rights

Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information, or to object to certain processing. To make a request, email support@avenraagency.com. We may need to verify your identity before acting on a request.

9. International transfers

Our providers may process information in countries other than yours. Where they do, we rely on appropriate safeguards for such transfers.

10. Children

The service is intended for businesses and is not directed to children, and we do not knowingly collect information from children.

11. Changes to this policy

We may update this policy from time to time. Material changes will be reflected in the “Last updated” date above.

12. Contact

Questions or requests about privacy can be sent to support@avenraagency.com.