Refund & Cancellation Policy

1. Setup fee

The one-time $499 setup fee covers the work of discovering your business, organising your knowledge, and configuring your agent.

• If you cancel before configuration work has begun, the setup fee is fully refundable.
• Once configuration work has started, the setup fee may be refunded in part, based on the work already completed.
• If we determine we cannot deliver a working agent for your use case, we will refund the setup fee in full.

2. Service terms

Service terms (1, 3, 6, or 12 months) are paid upfront.

• You may request a refund of an unused service term within 14 days of purchase if your agent has not yet gone live.
• Once the service is active, paid terms are generally non-refundable for the current period, but you can cancel to prevent further charges (see below).
• If the service is unavailable for an extended period due to a fault on our side, contact us and we will make it right, which may include a credit or pro-rated refund.

3. Cancelling auto-renewal

If you chose Auto-renew, you can cancel at any time before your next renewal date. Cancellation stops future charges and takes effect at the end of your current paid term — you keep access until then. Your setup fee is never charged again.

4. How to request a refund or cancel

Email support@avenraagency.com from the address associated with your purchase, and tell us your order and what you need. We aim to respond within a few business days. Approved refunds are returned to your original payment method; the time to appear depends on your bank or card provider.

5. Contact

Questions about this policy can be sent to support@avenraagency.com.